Q: I live near you. Can I drop my mountain bike shock off for service?

A: Yes! Local dropoff is always welcome. You can pay by cash or certified cheque.

Q: What is your turn around time for mountain bike shock repair?

A: I guarantee a 24 hour turn around time. For example, if your shock arrives Monday morning, it will be shipped back out on Tuesday. You will receive a tracking number by email as soon as the shock is shipped.

Q: Where can I learn more about shocks?

A: Check out our info site at MTBshock.com

Q: What exactly is done during a full shock rebuild?

A: Click HERE for more info

Q: Where can I find unbiased reviews of your service?

A: There is a forum thread on NSMB about us which you can find HERE

Q: How do I know if my mountain bike shock needs to be rebuilt?

A: Your shock should be rebuilt every 40-60 hours of riding time. Don't wait until your shock is actually leaking oil! If it's leaking, chances are you have gone far beyond the 40 hour interval between rebuilds. If you don't get your shock rebuilt often enough, you risk doing permanent damage to the shock's internals.

Q: What kind of shipping do you use to get my mountain bike shock/fork back to me? Do I have to pay for return shipping?

A: We now use FedEx ground which takes from 1-7 business days to anywhere in Canada or the US. Contact us for international shipping charges before sending your shock.

Q: Should I send my mountain bike shock with the spring and retainer? Should I leave the mounting hardware in?

A: Do not send the shock with the spring and retainer, they are not needed. Leaving the mounting hardware in is fine.

Q: Are you a qualified technician?

A: Absolutley. I have been repairing bicycles since I could walk. I have been a professional mechanic for 4 years and counting. Your bike is in good hands!

Q: Will I void my mountain bike shock warranty if I send it to you for repair?

A: Unfortunately, yes. We are not an authorized repair center.

Q: What is your refund policy?

A: If you are dissatisfied with our service for any reason, please send us an email explaining why and we will refund your money, less shipping charges if applicable.