Q: I live near you. Can I drop my shock off for service?

A: Yes! Local dropoff is always welcome. You can pay by cash or certified cheque.

Q: What is your turn around time for mountain bike shock repair?

A: Turn around time is typically 24-48 hours. For example, if your shock arrives Monday morning, it will typically be shipped back out by Tuesday afternoon. You will receive an email as soon as the shock is shipped.

Q: What shipping method should I use to send my shock in?

We always reccomend Canada Post for Canadian customers and US Postal Air Mail service for US customers. US Postal Air Mail is much faster than First Class, Priority and even Xpresspost for small packages coming to Canada.

Q: I live close by and my bike also needs some other work done. Do you fix bikes as well?

A: No, I only service rear shocks. You will have to go to your local bike shop if you need other work done.

Q: What exactly is done during a full shock rebuild?

A: Your shock receives a full cleaning, inspection and is then rebuilt using the highest quality seal kit and oil we can find. All shocks are rebuilt using a seal kit that is as good or far better than what comes in your shock from the factory.

Q: Where can I find unbiased reviews of your service?

A: There is a forum thread on NSMB about us which you can find HERE

Q: How do I know if my mountain bike shock needs to be rebuilt?

A: Your shock should be rebuilt every 40-60 hours of riding time. Don't wait until your shock is actually leaking oil! If it's leaking, chances are you have gone far beyond the 40 hour interval between rebuilds. If you don't get your shock rebuilt often enough, you risk doing permanent damage to the shock's internals.

Q: What kind of shipping do you use to get my shock back to me? Do I have to pay for return shipping?

A: We use Canada Post for Canadian shipments and US Postal Air Mail for US shipments. Return shipping to the US and Canada is a flat rate of $12.00 and typically takes 3-6 business days to get back to you once shipped. Contact us for international shipping charges before sending your shock.

Q: Should I send my shock in with the spring and retainer? Should I leave the mounting hardware in?

A: Do not send the shock with the spring and retainer, they are not needed. Leaving the mounting hardware in is fine.

Q: Will I void my warranty if I send my shock to you for repair?

A: Unfortunately, yes. We are not an authorized repair center.

Q: What is your refund policy and warranty?

A: If the shock cannot be repaired, a full refund will be given. If there is a problem with your shock after the rebuild and it is our fault (a defective seal, etc.), we will pay for shipping both ways and fix it at our cost.