All shock rebuilds consist of a full inspection by a highly trained technician, new seals and fresh high quality oil. All seal kits are aftermarket and will perform as good or better than the stock seal kit.

Getting your shock rebuilt is easy with us. Just follow the steps:

1) Make payment before sending the shock in. Your info is automatically entered into the database so we know it's your shock when it arrives. This way your shock can be shipped right back to you once it has been rebuilt.

 

 

 

 

 

 

2) Shipping info: Please do not send your package with a signature required for delivery. Do not send your coil-over shock with the spring and retainer if possible. This will add to shipping costs. You may leave the hardware in if you'd like.

Canadian customers - You can use any courier you like to ship your shock to us. We have found Canada Post Xpresspost to be reliable, fast and cheap. Regular mail is fine too.

US customers -More than 75% of our business comes from the US. Please only use US Postal Air Mail service to send your shock in. Priority Mail is reccomended. Do NOT use UPS, they have high brokerage fees. Keep the value of the package low! A marked value of $50 or less usually avoids all brokerage fees. Customers are responsible for paying any brokerage fees.

Return shipping info: All packages are returned using US Postal Air Mail or Canada Post Expedited. Return shipping times in Canada are from 1-5 business days and 3-7 business days to the US. Return shipping carries a flat rate of $12.00 for Canada and the US and will be charged automatically when using the payment button above. Contact for international charges.

Send your shock to the following address:

The Broken Bike
2164 Jingle Pot Rd.
Nanaimo, BC V9R 6H9
Canada

3) The shock will be rebuilt and shipped back to you 24-48 hours after it arrives

4) I will then contact you by email (or phone if you prefer) to let you know that your shock has been shipped back to you and when you should be expecting it